Deposits, damage and returns

These policies cover kayak and small equipment rentals. Ice house bookings are made and paid on iShackShare and follow the terms on that listing, plus the house rules on the ice house page.

How deposits work

• Every kayak and equipment rental has a refundable deposit. The amount is listed on each rental's page.
• The rental payment and the deposit are both due at pickup.
• The deposit is held only to cover damage, loss, late returns or cleaning. If none of that applies, you get all of it back.

Pickup

• Renter must be 18 or older and show a valid photo ID.
• We'll look the item over together and note any existing wear or damage before you leave.
• You'll get a quick walkthrough on how to run the equipment safely.

Getting your deposit back

Return the rental on time, clean, and in the same condition you got it. If it checks out, your full deposit is returned at drop-off or within 3 days.

Damage and loss

• Normal wear is on us. Scuffs and wear from normal, careful use are never charged.
• Damage from misuse or accidents is taken out of the deposit at the actual cost of the repair or parts.
• If repair costs more than the deposit, the renter pays the difference, up to the cost of replacing the item.
• Lost or stolen items are charged at replacement cost, minus the deposit.
• Tell us right away if something breaks or stops working. Don't try to repair it yourself. If equipment fails on its own (not from misuse), we'll fix it or refund that day.

Late returns, cleaning and fuel

• Returned late without asking first: charged one extra day of rent. Just text us if you need more time.
• Return equipment reasonably clean. Excessive dirt or debris (or a muddy kayak): $25 cleaning fee.
• Gas-powered equipment goes out with fuel and should come back with about the same amount, or we charge the cost to refill it.

Cancellations

• Cancel 24 hours or more before pickup: no charge.
• Cancel within 24 hours: one day's rent.
• Kayaks: if severe weather makes it unsafe, we'll reschedule or refund, no charge.

Safe use

• Use equipment only for what it's made for, and follow the walkthrough and the manufacturer's instructions.
• Each rental's page lists the safety basics for that item.
• The renter is responsible for safe use of the rental and for anyone else who uses it.

You'll be asked to sign a short rental agreement at pickup that covers these terms. Questions? Call or text 406-261-4497.